init: DIGITOM Kernkonzept YAML-Dateien (initialer Import)
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#05_prozessmanagement/#05.2_governance/pm_raci.yaml
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# =============================================================================
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# RACI-MATRIX: PROZESS-MANAGEMENT (PM)
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# =============================================================================
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# Version: 1.0
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# Datum: 2026-02-05
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# Status: Draft - Konvertiert aus Excel-Dokumentation
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# =============================================================================
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meta:
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typ: "raci-matrix"
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funktion_id: "pm"
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funktion_name: "Prozess-Management"
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version: "1.0"
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gueltig_ab: "2026-02-05"
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geltungsbereich: "DIGITOM / Prozess-Management"
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status:
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inhaltlich_abgenommen_durch: ["PM-Teammitglied"]
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status: "draft"
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quellen:
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- "#06 - Prozess-Management: RACI Matrix.xlsx"
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# =============================================================================
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# RACI-LEGENDE
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# =============================================================================
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legende:
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R:
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name: "Responsible"
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beschreibung: "Führt die Aktivität aus, ist operativ verantwortlich"
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A:
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name: "Accountable"
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beschreibung: "Hat die finale Verantwortung und Entscheidungsbefugnis"
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C:
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name: "Consulted"
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beschreibung: "Wird vor der Entscheidung konsultiert, gibt fachlichen Input"
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I:
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name: "Informed"
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beschreibung: "Wird über das Ergebnis informiert"
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kombinationen:
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"A/R": "Accountable und Responsible in einer Rolle"
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"R (lokal)": "Responsible auf lokaler Ebene (Key-User-Netzwerk/Bereich)"
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"C (fachlich)": "Consulted für Fachprozesse"
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hinweis_entscheidung: "Bei Unentschieden im PM-Team hat LPM Entscheidungshoheit"
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# =============================================================================
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# ROLLEN-ÜBERSICHT
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# =============================================================================
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rollen:
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# Interne PM-Rollen
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LPM:
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name: "Leitung Prozess-Management"
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fokus: "Strategische Führung, Ressourcenverantwortung"
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kategorie: "intern"
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PFM:
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name: "Prozess-Framework-Manager:in"
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fokus: "Methodische Standards, Framework-Entwicklung"
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kategorie: "intern"
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PLK:
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name: "Prozesslandschafts-Koordinator:in"
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fokus: "Übergreifende Prozessharmonisierung"
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kategorie: "intern"
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PB:
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name: "Prozess-Berater:in-Team"
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fokus: "Operative Beratung und Durchführung"
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kategorie: "intern"
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KNM:
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name: "Key-User-Netzwerk-Manager:in"
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fokus: "Dezentrale PM-Befähigung, Community-Management"
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kategorie: "intern"
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# Schnittstellenrollen
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PO:
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name: "Process Owner"
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fokus: "Fachliche Prozessverantwortung"
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kategorie: "schnittstelle"
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KU:
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name: "Key User"
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fokus: "Lokale Prozessexpertise, erste Anlaufstelle"
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kategorie: "schnittstelle"
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# Governance-Rollen
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GL:
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name: "Geschäftsleitung (VB/MB/AL konsolidiert)"
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fokus: "Strategische Entscheidungen"
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kategorie: "governance"
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hinweis: "VB = Vision Board, MB = Mission Board, AL = Amtsleitung"
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# Externe Rollen
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PL:
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name: "Projektleitung"
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fokus: "Projektspezifische Umsetzung"
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kategorie: "extern"
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QS:
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name: "Qualitätssicherung (ISB/DSB/ITA konsolidiert)"
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fokus: "Compliance und technische Standards"
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kategorie: "extern"
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hinweis: "ISB = Informationssicherheitsbeauftragter, DSB = Datenschutzbeauftragter, ITA = IT-Architektur"
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FBL:
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name: "Fachbereichsleitung"
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fokus: "Fachliche Auftraggeber"
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kategorie: "extern"
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# =============================================================================
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# 1. FRAMEWORK-GOVERNANCE
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# =============================================================================
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bereich_1_framework_governance:
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name: "Framework-Governance"
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# ---------------------------------------------------------------------------
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# 1.1 Framework-Entwicklung
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# ---------------------------------------------------------------------------
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framework_entwicklung:
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name: "Framework-Entwicklung"
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kategorie_a_operative_anpassungen:
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name: "Kategorie A: Operative Anpassungen"
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aktivitaeten:
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- aktivitaet: "Methoden-Feintuning"
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LPM: "I"
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PFM: "R"
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PLK: "C"
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PB: "C"
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PO: "I"
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GL: "-"
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KNM: "I"
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KU: "I"
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PM_Team: "A/R"
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- aktivitaet: "Template-Updates"
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LPM: "I"
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PFM: "R"
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PLK: "C"
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PB: "C"
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PO: "I"
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GL: "-"
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KNM: "I"
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KU: "I"
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PM_Team: "A/R"
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- aktivitaet: "Dokumentation aktualisieren"
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LPM: "I"
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PFM: "R"
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PLK: "C"
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PB: "C"
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PO: "I"
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GL: "-"
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KNM: "I"
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KU: "I"
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PM_Team: "A/R"
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kategorie_b_taktische_erweiterungen:
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name: "Kategorie B: Taktische Erweiterungen"
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aktivitaeten:
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- aktivitaet: "Neue Methoden entwickeln"
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LPM: "A"
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PFM: "R"
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PLK: "C"
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PB: "C"
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PO: "C"
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GL: "I"
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KNM: "C"
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KU: "I"
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- aktivitaet: "Standards erweitern"
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LPM: "A"
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PFM: "R"
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PLK: "C"
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PB: "C"
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PO: "C"
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GL: "I"
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KNM: "C"
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KU: "I"
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- aktivitaet: "Tool-Integration"
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LPM: "A"
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PFM: "R"
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PLK: "C"
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PB: "C"
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PO: "I"
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GL: "I"
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QS: "C"
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kategorie_c_strategische_transformationen:
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name: "Kategorie C: Strategische Transformationen"
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aktivitaeten:
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- aktivitaet: "Framework-Neuausrichtung"
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LPM: "R"
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PFM: "R"
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PLK: "C"
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PB: "C"
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PO: "C"
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GL: "A"
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KNM: "C"
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KU: "I"
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- aktivitaet: "Paradigmenwechsel"
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LPM: "R"
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PFM: "R"
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PLK: "C"
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PB: "C"
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PO: "C"
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GL: "A"
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KNM: "C"
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KU: "I"
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# ---------------------------------------------------------------------------
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# 1.2 Framework-Kommunikation
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# ---------------------------------------------------------------------------
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framework_kommunikation:
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name: "Framework-Kommunikation"
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aktivitaeten:
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- aktivitaet: "Schulungskonzepte"
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LPM: "A"
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PFM: "R"
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PLK: "C"
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PB: "C"
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KNM: "R"
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KU: "I"
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- aktivitaet: "Updates kommunizieren"
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LPM: "A"
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PFM: "R"
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PLK: "C"
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PB: "R"
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KNM: "R"
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KU: "R (lokal)"
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hinweis: "R (lokal) = für KU-Netzwerk/Bereich"
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- aktivitaet: "Framework-Portal pflegen"
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LPM: "A"
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PFM: "R"
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PLK: "C"
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PB: "C"
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KNM: "C"
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# =============================================================================
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# 2. LEISTUNGSERBRINGUNG
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# =============================================================================
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bereich_2_leistungserbringung:
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name: "Leistungserbringung"
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# ---------------------------------------------------------------------------
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# 2.1 Standard Leistungen
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# ---------------------------------------------------------------------------
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standard_leistungen:
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name: "Standard Leistungen (Regelgeschäft)"
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aktivitaeten:
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- aktivitaet: "Leistungsanfrage annehmen"
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LPM: "I"
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PFM: "I"
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PLK: "I"
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PB: "R"
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PO: "C"
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FBL: "C"
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- aktivitaet: "Aufwand schätzen"
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LPM: "I"
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PFM: "C"
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PLK: "C"
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PB: "R"
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PO: "I"
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- aktivitaet: "Leistung durchführen"
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LPM: "I"
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PFM: "C"
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PLK: "C"
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PB: "R"
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PO: "C"
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KU: "C"
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- aktivitaet: "Qualität sicherstellen"
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LPM: "A"
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PFM: "C"
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PLK: "C"
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PB: "R"
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PO: "C"
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# ---------------------------------------------------------------------------
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# 2.2 Projekt Leistungen
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# ---------------------------------------------------------------------------
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projekt_leistungen:
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name: "Projekt Leistungen (Geplante Projekte)"
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hinweis: "Bei kritischen Konflikten: Empfehlung an MB, finale Entscheidung durch MB"
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aktivitaeten:
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- aktivitaet: "Projektantrag bewerten"
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LPM: "R"
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PFM: "C"
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PLK: "C"
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PB: "C"
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PO: "C"
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GL: "A"
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PL: "R"
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- aktivitaet: "Ressourcen zuweisen"
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LPM: "A"
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PFM: "C"
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PLK: "C"
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PB: "I"
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GL: "I"
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PL: "C"
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- aktivitaet: "PM-Integration planen"
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LPM: "A"
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PFM: "C"
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PLK: "R"
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PB: "R"
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PO: "C"
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PL: "C"
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- aktivitaet: "Projekt begleiten"
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LPM: "I"
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||||
PFM: "C"
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||||
PLK: "C"
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||||
PB: "R"
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PO: "C"
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PL: "A"
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# ---------------------------------------------------------------------------
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# 2.3 Strategische Leistungen
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# ---------------------------------------------------------------------------
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strategische_leistungen:
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name: "Strategische Leistungen (Transformationsinitiativen)"
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aktivitaeten:
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- aktivitaet: "Initiative konzipieren"
|
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LPM: "R"
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PFM: "R"
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PLK: "C"
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PB: "C"
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PO: "C"
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GL: "I"
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- aktivitaet: "Business Case erstellen"
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LPM: "R"
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PFM: "R"
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PLK: "C"
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PB: "C"
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GL: "I"
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||||
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- aktivitaet: "Board-Freigabe einholen"
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LPM: "R"
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PFM: "C"
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PLK: "C"
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GL: "A"
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- aktivitaet: "Umsetzung steuern"
|
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LPM: "A"
|
||||
PFM: "R"
|
||||
PLK: "C"
|
||||
PB: "R"
|
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PO: "C"
|
||||
GL: "I"
|
||||
|
||||
# ---------------------------------------------------------------------------
|
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# 2.4 Krisen-Leistungen
|
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# ---------------------------------------------------------------------------
|
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krisen_leistungen:
|
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name: "Krisen-Leistungen (Krisensituationen)"
|
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aktivitaeten:
|
||||
- aktivitaet: "Notfall klassifizieren"
|
||||
LPM: "A"
|
||||
PFM: "C"
|
||||
PLK: "C"
|
||||
PB: "R"
|
||||
GL: "I"
|
||||
|
||||
- aktivitaet: "Ressourcen mobilisieren"
|
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LPM: "A"
|
||||
PFM: "C"
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||||
PLK: "C"
|
||||
PB: "R"
|
||||
GL: "I"
|
||||
|
||||
- aktivitaet: "Krisenunterstützung"
|
||||
LPM: "A"
|
||||
PFM: "C"
|
||||
PLK: "C"
|
||||
PB: "R"
|
||||
PO: "C"
|
||||
FBL: "C"
|
||||
|
||||
- aktivitaet: "Lessons Learned"
|
||||
LPM: "A"
|
||||
PFM: "R"
|
||||
PLK: "C"
|
||||
PB: "R"
|
||||
PO: "C"
|
||||
GL: "I"
|
||||
|
||||
# ---------------------------------------------------------------------------
|
||||
# 2.5 Key-User-Management
|
||||
# ---------------------------------------------------------------------------
|
||||
key_user_management:
|
||||
name: "Key-User-Management"
|
||||
aktivitaeten:
|
||||
- aktivitaet: "KU identifizieren"
|
||||
LPM: "A"
|
||||
KNM: "R"
|
||||
PB: "C"
|
||||
FBL: "C"
|
||||
|
||||
- aktivitaet: "KU qualifizieren"
|
||||
LPM: "A"
|
||||
KNM: "R"
|
||||
PFM: "C"
|
||||
PB: "C"
|
||||
|
||||
- aktivitaet: "KU-Netzwerk betreuen"
|
||||
LPM: "A"
|
||||
KNM: "R"
|
||||
PB: "C"
|
||||
KU: "C"
|
||||
|
||||
- aktivitaet: "Best Practices teilen"
|
||||
LPM: "I"
|
||||
KNM: "R"
|
||||
PB: "C"
|
||||
KU: "R"
|
||||
|
||||
- aktivitaet: "Lokale PM-Unterstützung"
|
||||
LPM: "I"
|
||||
KNM: "C"
|
||||
PB: "C"
|
||||
KU: "R"
|
||||
|
||||
# =============================================================================
|
||||
# 3. QUALITÄTSSICHERUNG
|
||||
# =============================================================================
|
||||
|
||||
bereich_3_qualitaetssicherung:
|
||||
name: "Qualitätssicherung"
|
||||
|
||||
# ---------------------------------------------------------------------------
|
||||
# 3.1 Process Owner Quality Gate
|
||||
# ---------------------------------------------------------------------------
|
||||
process_owner_quality_gate:
|
||||
name: "Process Owner Quality Gate"
|
||||
aktivitaeten:
|
||||
- aktivitaet: "Fachliche Konsistenz prüfen"
|
||||
LPM: "I"
|
||||
PLK: "C"
|
||||
PB: "C"
|
||||
PO: "R"
|
||||
PL: "C"
|
||||
|
||||
- aktivitaet: "Schnittstellen validieren"
|
||||
LPM: "I"
|
||||
PLK: "R"
|
||||
PB: "C"
|
||||
PO: "A"
|
||||
PL: "C"
|
||||
|
||||
- aktivitaet: "Implementierbarkeit bewerten"
|
||||
LPM: "I"
|
||||
PLK: "C"
|
||||
PB: "C"
|
||||
PO: "R"
|
||||
PL: "C"
|
||||
|
||||
- aktivitaet: "Gate-Entscheidung"
|
||||
LPM: "I"
|
||||
PLK: "C"
|
||||
PO: "A"
|
||||
PL: "I"
|
||||
|
||||
# ---------------------------------------------------------------------------
|
||||
# 3.2 PM Quality Gate
|
||||
# ---------------------------------------------------------------------------
|
||||
pm_quality_gate:
|
||||
name: "PM Quality Gate"
|
||||
aktivitaeten:
|
||||
- aktivitaet: "Methodische Konformität"
|
||||
LPM: "A"
|
||||
PFM: "R"
|
||||
PLK: "C"
|
||||
PB: "C"
|
||||
PO: "I"
|
||||
|
||||
- aktivitaet: "Prozesslandschafts-Fit"
|
||||
LPM: "A"
|
||||
PFM: "C"
|
||||
PLK: "R"
|
||||
PB: "C"
|
||||
PO: "C"
|
||||
|
||||
- aktivitaet: "Dokumentationsqualität"
|
||||
LPM: "A"
|
||||
PFM: "R"
|
||||
PLK: "C"
|
||||
PB: "C"
|
||||
PO: "C (fachlich)"
|
||||
KU: "C (fachlich)"
|
||||
hinweis: "C (fachlich) = für Fachprozesse"
|
||||
|
||||
# =============================================================================
|
||||
# 4. GOVERNANCE-INTEGRATION
|
||||
# =============================================================================
|
||||
|
||||
bereich_4_governance_integration:
|
||||
name: "Governance-Integration"
|
||||
|
||||
# ---------------------------------------------------------------------------
|
||||
# 4.1 Strategische Ausrichtung
|
||||
# ---------------------------------------------------------------------------
|
||||
strategische_ausrichtung:
|
||||
name: "Strategische Ausrichtung"
|
||||
aktivitaeten:
|
||||
- aktivitaet: "Jahresplanung PM"
|
||||
LPM: "R"
|
||||
PFM: "C"
|
||||
PLK: "C"
|
||||
PB: "C"
|
||||
GL: "A"
|
||||
KNM: "C"
|
||||
|
||||
- aktivitaet: "Strategische Reviews"
|
||||
LPM: "R"
|
||||
PFM: "C"
|
||||
PLK: "C"
|
||||
PB: "C"
|
||||
GL: "A"
|
||||
|
||||
- aktivitaet: "Ressourcenrahmen"
|
||||
LPM: "R"
|
||||
PFM: "C"
|
||||
PLK: "C"
|
||||
GL: "A"
|
||||
|
||||
# ---------------------------------------------------------------------------
|
||||
# 4.2 Operative Koordination
|
||||
# ---------------------------------------------------------------------------
|
||||
operative_koordination:
|
||||
name: "Operative Koordination"
|
||||
aktivitaeten:
|
||||
- aktivitaet: "Wöchentliche Teamrunde"
|
||||
LPM: "A"
|
||||
PFM: "R"
|
||||
PLK: "R"
|
||||
PB: "R"
|
||||
KNM: "R"
|
||||
|
||||
- aktivitaet: "Monatliche Stakeholder"
|
||||
LPM: "A"
|
||||
PFM: "C"
|
||||
PLK: "R"
|
||||
PB: "C"
|
||||
PO: "C"
|
||||
KNM: "C"
|
||||
|
||||
- aktivitaet: "Quartals-Review"
|
||||
LPM: "A"
|
||||
PFM: "R"
|
||||
PLK: "R"
|
||||
PB: "C"
|
||||
GL: "I"
|
||||
|
||||
# ---------------------------------------------------------------------------
|
||||
# 4.3 Governance-Lücken-Management
|
||||
# ---------------------------------------------------------------------------
|
||||
governance_luecken_management:
|
||||
name: "Governance-Lücken-Management"
|
||||
aktivitaeten:
|
||||
- aktivitaet: "Lücke identifizieren"
|
||||
LPM: "I"
|
||||
PFM: "C"
|
||||
PLK: "R"
|
||||
PB: "C"
|
||||
PO: "C"
|
||||
KU: "R (lokal)"
|
||||
hinweis: "R (lokal) = auf lokaler Ebene"
|
||||
|
||||
- aktivitaet: "Kurzfristige Lösung initiieren"
|
||||
LPM: "I"
|
||||
PLK: "A"
|
||||
PB: "R"
|
||||
PO: "C"
|
||||
|
||||
- aktivitaet: "Strukturierte Eskalation"
|
||||
LPM: "R"
|
||||
PLK: "R"
|
||||
GL: "A"
|
||||
|
||||
- aktivitaet: "Maßnahmen-Nachverfolgung"
|
||||
LPM: "A"
|
||||
PLK: "R"
|
||||
PB: "C"
|
||||
|
||||
# ---------------------------------------------------------------------------
|
||||
# 4.4 Management von End-to-End-Geschäftsprozessen
|
||||
# ---------------------------------------------------------------------------
|
||||
e2e_prozess_management:
|
||||
name: "Management von End-to-End-Geschäftsprozessen"
|
||||
aktivitaeten:
|
||||
- aktivitaet: "Prozess-Performance messen & berichten"
|
||||
LPM: "I"
|
||||
PLK: "C"
|
||||
PB: "C"
|
||||
PO: "A"
|
||||
|
||||
- aktivitaet: "Prozess-Schwachstellen analysieren"
|
||||
LPM: "I"
|
||||
PLK: "C"
|
||||
PB: "C"
|
||||
PO: "R"
|
||||
|
||||
- aktivitaet: "Prozess-Änderungsbedarf definieren & priorisieren"
|
||||
LPM: "C"
|
||||
PLK: "C"
|
||||
PB: "C"
|
||||
PO: "A"
|
||||
|
||||
- aktivitaet: "Prozess-Änderungsprojekt beauftragen"
|
||||
LPM: "C"
|
||||
PO: "R"
|
||||
GL: "A"
|
||||
|
||||
- aktivitaet: "Prozess-Dokumentation aktuell halten"
|
||||
LPM: "I"
|
||||
PLK: "C"
|
||||
PB: "C"
|
||||
PO: "A"
|
||||
KU: "R"
|
||||
|
||||
# ---------------------------------------------------------------------------
|
||||
# 4.5 Dezentrale Prozessarbeit
|
||||
# ---------------------------------------------------------------------------
|
||||
dezentrale_prozessarbeit:
|
||||
name: "Dezentrale Prozessarbeit"
|
||||
aktivitaeten:
|
||||
- aktivitaet: "Fachprozesse modellieren"
|
||||
LPM: "I"
|
||||
PFM: "C"
|
||||
PLK: "C"
|
||||
PB: "C"
|
||||
KNM: "C"
|
||||
KU: "R"
|
||||
|
||||
- aktivitaet: "PM-Framework lokal umsetzen"
|
||||
LPM: "I"
|
||||
PFM: "C"
|
||||
KNM: "C"
|
||||
KU: "R"
|
||||
|
||||
- aktivitaet: "Lokale Optimierung initiieren"
|
||||
LPM: "I"
|
||||
PLK: "I"
|
||||
PB: "C"
|
||||
KU: "R"
|
||||
|
||||
- aktivitaet: "PM-Bedarfe identifizieren"
|
||||
LPM: "I"
|
||||
PB: "I"
|
||||
KNM: "I"
|
||||
KU: "R"
|
||||
|
||||
# =============================================================================
|
||||
# 5. KONFLIKTMANAGEMENT
|
||||
# =============================================================================
|
||||
|
||||
bereich_5_konfliktmanagement:
|
||||
name: "Konfliktmanagement (Explizite Eskalationspfade)"
|
||||
|
||||
eskalationsstufen:
|
||||
- stufe: 1
|
||||
name: "Stufe 1"
|
||||
konflikttyp: "Methodische Differenzen"
|
||||
primaer_entscheider: "LPM"
|
||||
zeitrahmen: "48h"
|
||||
|
||||
- stufe: 2
|
||||
name: "Stufe 2"
|
||||
konflikttyp: "Ressourcenkonflikte"
|
||||
primaer_entscheider: "GL (MB)"
|
||||
zeitrahmen: "1 Woche"
|
||||
|
||||
- stufe: 3
|
||||
name: "Stufe 3"
|
||||
konflikttyp: "Strategische Divergenzen"
|
||||
primaer_entscheider: "GL (VB)"
|
||||
zeitrahmen: "2-4 Wochen"
|
||||
|
||||
sonderfaelle:
|
||||
- typ: "Fachkonflikt"
|
||||
thema: "Prozess-Inhalt"
|
||||
primaer_entscheider: "PO"
|
||||
zeitrahmen: "72h"
|
||||
|
||||
- typ: "Governance-Lücke"
|
||||
thema: "Nicht lösbar binnen 4 Wochen"
|
||||
primaer_entscheider: "GL (MB)"
|
||||
zeitrahmen: "nach Eskalation"
|
||||
|
||||
# =============================================================================
|
||||
# ÄNDERUNGSHISTORIE
|
||||
# =============================================================================
|
||||
|
||||
aenderungshistorie:
|
||||
- version: "1.0"
|
||||
datum: "2026-02-05"
|
||||
aenderung: |
|
||||
Initiale Erstellung durch Konvertierung aus Excel-Dokument.
|
||||
Quelle: #06 - Prozess-Management: RACI Matrix.xlsx
|
||||
|
||||
Inhalte:
|
||||
- 11 Rollen definiert (LPM, PFM, PLK, PB, KNM, PO, KU, GL, PL, QS, FBL)
|
||||
- 5 Hauptbereiche mit RACI-Zuordnungen
|
||||
- Eskalationsstufen und Sonderfälle
|
||||
autor: "DIGITOM-Projekt"
|
||||
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